Third-generation owner, Rhea O’Connor, shares her experience and expertise navigating the complicated waters of COVID inside the Loudonville Assisted Living Residence. We also get a look at the mental models Rhea uses to consistently make successful decisions for her business. Don’t miss this one…
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Rhea O’Connor on Navigating COVID in an Assisted Living Community
Third-generation owner, Rhea O’Connor, shares her experience and expertise navigating the complicated waters of COVID inside the Loudonville Assisted Living Residence. We also get a look at the mental models Rhea uses to consistently make successful decisions for her business. Don’t miss this one…
Episode Highlights:
- Rhea shares her background. (4:05)
- Rhea mentions the three centers they have. (7:11)
- Rhea shares their company’s success through generations. (8:20)
- Rhea shares how they prepared during the pandemic. (11:13)
- How has it been since Rhea worked with her father? (15:44)
- What makes Loudonville Assisted Living Residence special? (19:03)
- Rhea mentions how their workflow has been doing. (20:17)
- Rhea mentions the Loudonville Assisted Living Residence Foundation. (21:56)
- Rhea shares the activity programs they have. (26:51)
Key Quotes:
- “This place really is about family. It’s something I think a lot of people say, but when you walk in the front door, you can really feel it here.” – Rhea O’Connor
- “I think that the legal training enabled me to be able to think deductively very quickly, and then obviously experience. The more experience you get, the more confident you are in what you’re doing. So, it’s a combination of all three.” – Rhea O’Connor
- “Our caregivers, our aides, our home health aides, our medication technicians, they are such an integral part of what we do here. And I want to support them too because the more they’re supported, the better care they will be able to provide to our residents.” – Rhea O’Connor
Resources Mentioned:
- Rhea O’Connor LinkedIn
- Loudonville Assisted Living Residence
- Reach out to Ryan Hanley
- Reach out to Michael Field
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